Return Policy

Please note all purchases are final.Damaged/defective products refer to functional or structural defects discovered upon arrival that hinder the product’s normal use. Be sure to test the product immediately upon receipt.If you report a DOA situation, please be sure to contact us within 4 business days of receiving the item and you must provide proof of videos, photos, and receipts.(Please take the photos in good lighting to help us evaluate any damage.)Cozyboyebike will accept a free exchange, or our warranty will provide you with thoughtful service.

Note: the following situations will be seen as normal and will not apply to the free replacement or refund policy:

  • Minor damage to the outer packaging.
  • Minor scratches or paint loss on the product.
  • Damage to parts or wearing parts after excessive use.
  • Damage to parts or wearing parts after using for a certain while or a certain number of times.

Please notice: if a customer decided to arrange the return for exchange shipment by himself and the request has been confirmed by Cozyboyebike, it is the customer’s responsibility to ensure the safety of the shipping and the success of the return. The signature confirmation service is required for the shipment, and additional shipping insurance is highly recommended. Cozyboyebike is not responsible for any damage, loss, or other accident to the shipment.

Cancel Orders. If the buyer requests to cancel the order after Cozyboyebike has received the order confirmation, Cozyboyebike will deduct 5% of the purchase amount as the cancellation processing fee, and also cover the non-refundable payment platform processing fee.

Refuse Shipments. If you refuse delivery of the order that you asked us to ship to you, Cozyboyebike reserves the right to charge a flat fee of $150 per shipment to partially cover our shipping costs, and 10% of the order amount as re-packing fee. Cozyboyebike cannot change, intercept, or cancel orders that have already shipped.

Once the return for exchange authorization is issued we will send you a confirmation email and return instructions.